Labour Day Hub Closures

Por Fay

01.05.24 08:45 AM - Comment(s)

Updated: Scheduled System Upgrade

Por Fay

To enable us to upgrade and improve the software performance and speed, we will be transferring the Ezi system to a new server on Tuesday 23rd April.

During this process the Ezi returns portal will not be available for a period of approximately 30 to 60 minutes.

The planned time is

UK - 8pm
Central Euro...
19.04.24 03:48 AM - Comment(s)

Returns Report Maintenance

Por Fay

Our 'Returns Report' feature is temporarily disabled for some maintenance. This should be completed by end of day.

If you need any further information in the meantime, please get in touch.
19.03.24 09:47 AM - Comment(s)

New Returns Addresses

Por Fay

We are pleased to announce we now have returns addresses and partners in New Zealand and Belgium!

Update your returns address now on all sales channels, remembering if you use FBA to update your removal address too.

Returns Labels will be available to the new NZ and BE addresses shortly.

You can find t...
13.03.24 03:07 AM - Comment(s)

New Sweden Address

Por Fay

Please update your returns address now on all sales channels, remembering if you use FBA to update your removal address too.
Returns Labels will be available to the new SE address shortly.

Please note: do not use this address for customers from Norway.
You can find the new address with...
25.01.24 08:22 AM - Comment(s)

Label Portal Prices

Por Fay

Please be advised that many of our return labels prices have changed with effect from 1st February. Whilst we try to avoid price increases, these have been forced upon us by the providers. 

Label rates are available in your relevant currency below:
GBP (£)   |   USD ($)  ...
24.01.24 07:40 AM - Comment(s)

Sweden Return Address

Por Fay

Some time ago we requested sellers to stop using the Sweden returns address.

Please note that any item arriving there from 1st January 2024 will not be transferred to Germany as the Swedish address is no longer in use for us.

Please ensure the address is removed from ALL your sales channels immediatel...
18.01.24 04:48 AM - Comment(s)

Old Ezi Portal is being disabled

Por Fay

If you wish to download any data we recommend doing so now.

Don't worry - we will still have access to data ourselves for several months beyond this date and can assist if you need any information.

All our hubs have been processing on the new Ezi software since 1st August or earlier in some&...

10.11.23 10:05 AM - Comment(s)

FBA Storage Fees

Por Fay

In March 2023, we changed our FBA service conditions and informed sellers of general changes to these which included the clarification of storage for certain stock we hold such as FBA removals.

Due to the change in Ezi Software, we have not invoiced or charged for storage of your FBA stock until Octo...

10.11.23 10:02 AM - Comment(s)

Nueva dirección de Canadá

Por Fay

Nos complace anunciar la mejora de nuestra dirección en Canadá. Aunque nuestro socio central canadiense sigue siendo el mismo, estamos mejorando el almacén para ampliar y ofrecer toda la gama de servicios y operaciones de cumplimiento de Ezi.

Por favor, actualice su dirección de devoluciones en todos los canales de v...
05.10.23 10:07 AM - Comentario(s)